PLANNED MAINTENANCE ALERT: Customer usage information will be temporarily unavailable Oct. 26-27. We apologize for any inconvenience and appreciate your patience.

Contact Us

Use the form on this page to reach out if you have any questions.

About Us
Image
customer service

BTU Office Hours

8:00 a.m. to 5:00 p.m., Monday – Friday


Physical Address

205 E. 28th Street
Bryan TX 77803


Billing/Correspondence Address

P.O. Box 8000
Bryan, TX 77805


Distribution & Transmission Warehouse

611 Union Street
Bryan, TX 77801
Hours: 7 a.m. to 4 p.m., Monday – Friday


Telephone Numbers

  • Utility Customer Services (UCS): (979) 821-5700
  • Utility Fax Number: (979) 821-5795
  • Report Outages: (979) 822-3777
  • Transmission System Interconnections: (979) 821-5715

Account / Billing Issues

For account questions, login issues, billing issues or other account inquiries.

Email Customer Service