Office Closure:

BTU offices will be closed Monday, Jan. 20 in observance of Martin Luther King, Jr. Day. Offices will reopen on Tuesday, Jan. 21 at 8:00am. Payments may still be made online or at a BTU kiosk. 

Contact Us

Use the form on this page to reach out if you have any questions.

About Us
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customer service

BTU Office Hours

8:00 a.m. to 5:00 p.m., Monday – Friday


Physical Address

205 E. 28th Street
Bryan TX 77803


Billing/Correspondence Address

P.O. Box 8000
Bryan, TX 77805


Distribution & Transmission Warehouse

611 Union Street
Bryan, TX 77801
Hours: 7 a.m. to 4 p.m., Monday – Friday


Telephone Numbers

  • Utility Customer Services (UCS): (979) 821-5700
    • contactBTU@btutilities.com
  • Utility Fax Number: (979) 821-5795
  • Report Outages: (979) 822-3777

Account / Billing Issues

For account questions, login issues, billing issues or other account inquiries.

Email Customer Service