UPDATE (Feb. 12, 11 a.m.): Card Payment Processing Restored

Click here for the latest updates from BridgePay
The new BTU Admin Building located at 2611 North Earl Rudder Freeway in Bryan.

BTU Customers,

We are pleased to inform you that our ability to process credit and debit card payments has been restored. Payments were disrupted by a ransomware incident affecting our third-party payment processing vendor, BridgePay.

Throughout the week, BTU staff worked with InvoiceCloud as our customer interface vendor and other parties to find an alternative solution to ensure convenient, secure card processing could return as quickly as possible. As a result, BTU has obtained a new third-party backend payment processing vendor.

Here are some important things to know as we bring payment capability back online:

BridgePay maintains that no customer information has been compromised.
Autopay customers with a future processing date for upcoming payments will draft as scheduled. Autopay customers that missed their scheduled draft date will have their payments automatically processed on Tuesday, February 17. Scheduled payments will resume as normal for subsequent billing cycles.
Customers not enrolled in autopay may resume making card payments online, over the phone, or in our lobby as they typically would.
BTU has obtained a new third-party backend payment processing vendor. Payment information will migrate automatically. The public-facing interface and user account information will remain the same.
Outstanding payments must be made by the end of day on Friday, February 20 to avoid penalties or disconnections on Monday, February 23. Those that may have trouble paying their bill should contact BTU Customer Service to discuss payment options.

FAQs

Find the answer to frequently asked questions about the BridgePay ransomware incident below. If you have any additional questions, feel free to contact BTU customer service or visit status.bridgepaynetwork.com.