CUSTOMER NOTICE:

BTU is currently unable to accept online credit card payments due to our third-party payment processor experiencing a ransomware incident. Click here for more information.

BTU Credit Card Payments Temporarily Unavailable Due To Vendor Ransomware Incident

Click here for the latest updates from BridgePay
The new BTU Admin Building located at 2611 North Earl Rudder Freeway in Bryan.

Bryan Texas Utilities credit card payments are temporarily unavailable due to a ransomware incident affecting BTU’s third-party payment processing vendor, BridgePay. At this time, BridgePay has indicated there has been no release of customer information.


BTU is actively working with InvoiceCloud as the customer interface, BridgePay as the payment processor, and other partners to restore secure credit card payment services as quickly as possible. Currently, there is no estimated timeline for full restoration, but updates will be provided as more information becomes available.

We understand the inconveniences this disruption may cause and appreciates customer's patience as the issue is resolved. Protecting customer information and maintaining reliable service remain top priorities.

In the meantime, here are some important things to know:

BTU will not apply late fees or disconnect utility service while credit card payment processing is unavailable. 
Autopay customers need not take any action until credit card payments are restored.
Customers may still make e-check or ACH payments during this time.

Click Here to Check the Status or Ask a Question to Bridgepay

FAQs

Find the answer to frequently asked questions about the BridgePay ransomware incident below. If you have any additional questions, feel free to contact BTU customer service or visit status.bridgepaynetwork.com.