Text Alerts

Stay Alert with Texts

BTU customers receive real-time outage updates and can easily report outages via text message. Customers with an active cell phone number on file are automatically enrolled in the outage alerts text service.

Once enrolled, you can text to 979-821-5700:

OUT to report an outage.
STATUS for an outage update.
HELP for more information.
STOP to opt out of Outage Alerts.

TIP: Save 979-821-5700 in your phone as BTU or BTU Outage Alerts.

All customers will be automatically opted in to the program using the phone number BTU has for the account. It is important to ensure that we have your current phone number on file. You can update your account information and phone number below. You may also call 979-821-5700 to speak with a customer care specialist to update your information.

Update Contact Information

You will receive messages for all locations that have the same phone number on the account. For example: if a customer owns a home on 1^st street and another on 5^th street, outage notifications will be sent for each.

If a customers is self-reporting an outage, the system will ask the customer to clarify which location. For example: customer texts “OUT”. The system will respond prompting the customer to specify which location A) 1^st street or B) 5^th street. Customer can then respond with the appropriate letter.

Stay Alert with Texts

How do I sign up to receive messages?

What if I have multiple locations within BTU's service area?

I accidentally opted out of alerts. How do I opt back in?